Tesla’s roadside program includes basic help with every new Tesla, but the details vary by model and trim. Some models include more tows. Some include longer out-of-range coverage. Here’s what’s included on each Tesla in LA County and what isn’t.
What’s included on every Tesla
Every new Tesla includes Tesla’s basic roadside program for the first four years or 50,000 miles, whichever comes first. The program covers lockouts, tire changes for cars with run-flat tires or the tire repair kit, and tows to a Tesla Service Center or a public charger for an out-of-charge car.
Out-of-range tows may be available but aren’t always financially covered. The basic program may cover a short tow to a nearby charger. It may not cover a long tow across the county.
What the Model 3 includes
The Model 3 is the entry-level Tesla. It includes the basic roadside program. The basic program covers lockouts and tire changes for cars with the tire repair kit. The Model 3 doesn’t include run-flat tires as standard equipment.
The Model 3’s basic program covers tows to a Tesla Service Center for a fault. The tows to a charger for out-of-charge situations are covered as a courtesy in many cases, but the cost isn’t guaranteed.
A Model 3 driver who needs a tow across LA County may pay out of pocket. A Model 3 driver who needs a mobile charge at the pin usually gets a tow under the basic program.
What the Model Y includes
The Model Y is the compact SUV. It includes the same basic roadside program as the Model 3. The details are similar. The basic program covers lockouts and tire changes for cars with the tire repair kit.
The Model Y’s basic program covers tows to a Service Center for a fault. The out-of-charge tows are covered as a courtesy.
A Model Y driver who needs a mobile charge at the pin usually gets a tow. A Model Y driver in a Hollywood garage that won’t wake after a week gets a tow to a Service Center, not a 12V jump at the stall.
Tesla 12V is dead: how to tell, then how to jump it covers the 12V version of this in more detail.
What the Model S includes
The Model S is the flagship sedan. It includes the basic roadside program plus additional benefits on some trims. The Model S Plaid and the older Model S Performance include extended coverage on certain items.
The Model S uses run-flat tires on some trims. The basic program covers tire changes for run-flat-equipped cars. The Model S without run-flats uses the tire repair kit.
A Model S driver who needs a long tow to a Service Center outside the immediate area may get better coverage than a Model 3 driver in the same situation.
What the Model X includes
The Model X is the flagship SUV. It includes the basic roadside program plus additional benefits on some trims. The Model X Plaid includes extended coverage similar to the Model S Plaid.
The Model X’s falcon-wing doors add a wrinkle to lockouts. A falcon-wing door that won’t open needs a Tesla Service Center visit. The basic program covers the tow to the Service Center.
A Model X driver who needs help with a falcon-wing door at a curb gets a tow, not an on-site fix. The on-site fix for falcon-wing doors requires parts and training that most third-party contractors don’t have.
What the Cybertruck includes
The Cybertruck is the latest Tesla. It includes the basic roadside program like the other models. The Cybertruck’s stainless steel body adds complications for body work. The basic program tows to a Tesla Service Center that handles Cybertruck repairs.
The Cybertruck’s tire repair kit is different from the other Teslas. The basic program covers tire changes for cars with the kit.
What about Premium Connectivity and other add-ons
Tesla’s Premium Connectivity is a separate subscription. It doesn’t affect the roadside program. The roadside program is included with the car regardless of connectivity.
Tesla’s Full Self-Driving (FSD) capability is a separate purchase or subscription. It doesn’t affect the roadside program.
What mobile EV charging adds
A local mobile rescue fills the gap the basic program leaves. The local operator brings a charger to the car. The driver gets 10 to 20 miles at the curb.
We’re a referral line for Los Angeles County. We match stranded EV drivers with independent local operators. The pros we connect you with are licensed and insured. We hold no license for the work. We own no trucks and employ no technicians. We set no prices and publish no arrival time.
The operator quotes you before they start. They bill you directly. No dollar figure belongs here. They quote you on the phone and confirm access before they roll.
Tesla, AAA, or a local mobile rescue: how the three actually differ compares the three columns in more detail.
The combined answer
Every new Tesla includes the basic roadside program for four years. The details vary by model. The Model S and Model X have additional coverage on some trims. The Model 3, Model Y, and Cybertruck have the basic program. A local mobile rescue fills the gap when the basic program sends a tow instead of a charger.
The number to call is (213) 410-1991. We’ll match you with a local operator. They quote before any cable goes in.